We have a knowledge guide who talks to us about what we are seeing. We ride out to the reef to observe the reef, the flora and the fauna. We hop aboard a large boat that actually has a glass bottom. As in the words of Maya Angelou, “ people will forget what you said, they will forget what you did but they will never forget the way you made them feel” People go to you to enjoy themselves, not to be ridiculed and mistreated. Please please please, improve your customer service skills, you are in hospitality. I resorted to calling the company and spoke to the Manager who basically never apologized for his behavior, called the crew and again re stated that “ they have to leave at 10 am” No wonder her staff acts like this. He didnt let me speak, i couldnt beleive my eyes. I had spent over 100 dollars and were left on dock, and yelled at and disrespected completely. His customer service skills did not exist, he ashamed me, he made my mother and i feel so bad. I could not beleive he didnt even give me a chance to speak, he put his hand up in my face, i started to cry as the left and all the guests looking and witnessed what he had done to me. ![]() This is when i started to tell the heavy set gentleman who worked and was inside the boat and he did not acknowledge me, i said “ Excuse me” 3 times before he picked up his head, and abruptly put his hand in my face and told me “ do not speak to me, the boat leaves the dock at exactly 10 am sharp, there is nothing i can do for you and i dont care anything you have to say” I was ashamed, appalled, and most of all my mother had to witness that which made her so upset. ![]() The boat trip was scheduled to go at 10 am. We arrived on time, however my mom decided to go to the bathroom and i have to assist her while she goes. I was excited to go as this was a trip that i was taking with my older parent that has Alzheimers Disease and she was excited too. My experience with the Key Largo Princess Glass Bottom Boat was terrible and very sad.
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